How Do I Handle Refunds?
This article explains how you can process and manage refunds for your customers using Dash to Cart’s payment system, providing a simple step-by-step guide to issue refunds through Stripe.
Admin
Last Update 7 months ago
Step 1: Log in to your Dash to Cart account
- Visit app.dashtocart.io and log in to access your dashboard.
Step 2: Access your store dashboard
- You can access your store by opening the cards or from the top left corner of the dashboard.
Step 3: Find the Payments card
- On your dashboard, locate the “Payments” card. This section shows customer transactions, including successfully completed purchases.
Step 4: Export or filter payment data
- If needed, you can export or filter the payment data using the buttons available on the “Payments” card.
Step 5: Select the transaction
- Click on the specific transaction you want to refund. A popup will appear displaying the payment details, method, and timeline.
Step 6: Issue the refund
- Click on the “Send Refund” button in the popup window.
Step 7: Enter refund details
- Input the amount you want to refund and provide the reason. Remember, the refund will be processed via Stripe and may take 5 to 10 days to complete.
Step 8: Confirmation
- Once the refund details are entered, click the “Refund” button. A message will appear indicating “Successfully refunded.”
Step 9: Update payment status
- After issuing the refund, the status in your Payment card will update from “Successful” to “Refunded.”