How do I set up or manage shipping rates?

Dash to Cart lets merchants create their own shipping rates and decide where those rates apply.

You can set a flat delivery charge or calculate shipping by weight, set estimated delivery times, and create different rates for different destinations.

Step 1: Open Shipping & Pickup
From your Dash to Cart store dashboard, go to: Settings → Shipping & Pickup

Here, you manage both delivery and customer pickup options.

Step 2: Add your shipping origin
Enter the address you'll normally ship orders from. The current Shipping Origin fields include:

• Street Address
• Additional address line, where applicable
• City
• State or Province
• Postal Code
• Country

This address is used as the sender or origin address for your shipments.

Step 3: Add a shipping rate
Under Manual Shipping Rates, select: Add Rate

Then configure the shipping option customers may see at checkout.

Step 4: Name the shipping rate
Give the rate a clear, customer-friendly name.

Examples:

1. Standard Delivery
2. Local Delivery
3. Express Shipping
4. International Shipping

Choose a name customers can easily understand during checkout.

Step 5: Choose where the rate applies
Select the destination for the shipping rate.

The current interface supports:

All countries
A specific destination country

If shipping costs differ by country, create separate rates instead of using one rate for every destination.

Step 6: Set the estimated delivery time
Enter:
Minimum Estimate
Maximum Estimate
Estimate Unit

For example:
2 to 7 days

This gives customers an indication of how long delivery may take. Keep your estimates realistic and allow enough time for fulfilment and delivery.

Step 7: Decide whether delivery time is guaranteed
Dash to Cart includes a Delivery Time Guaranteed option. Enable this only when you are confident that you can consistently meet the delivery timeframe you have entered.

If delivery times vary, leave the guarantee disabled and treat the dates as estimates.

Step 8: Choose how shipping is priced
Dash to Cart currently supports the following Pricing Basis options:

Flat rate

Weight in kilograms
Weight in pounds
Weight in ounces

Flat rate

Use a Flat Rate when you want to charge the same shipping amount for qualifying orders.

For example:
Standard Delivery — $5

Weight-based shipping
Use a weight-based rate when your shipping cost changes based on the order weight.

Make sure product weights are entered accurately where required so the appropriate shipping rate can be calculated.

Step 9: Enable or disable the rate
Each shipping rate includes an Enabled setting. When enabled, the rate appears for qualifying customers during checkout.

When disabled, the rate remains configured but is hidden from checkout. This can be useful when you want to temporarily stop offering a delivery option without deleting it.

Step 10: Save your settings
Once the shipping information is correct, save the rate and then save your Shipping & Pickup settings.

After saving, test your storefront checkout to confirm the correct shipping options appear.

Can I create multiple shipping rates?
Yes. You can create multiple manual rates for different shipping scenarios.

For example:
Singapore Standard Delivery
Malaysia Delivery
International Shipping

You can also use different pricing approaches where needed.

Can I offer free shipping?
You can create a Flat Rate with the appropriate pricing configuration for a free-delivery option where supported.

Another option is to use a Shipping Coupon for promotional free shipping.

This lets you create offers such as free shipping above a minimum purchase or during a specific campaign.

Can I charge shipping based on order value?
The current Shipping & Pickup interface confirms flat-rate and weight-based shipping. Do not assume that cart-value shipping conditions are available unless they appear in a newer Dash to Cart version.

Does Dash to Cart calculate live courier rates?
The current Dash to Cart workflow uses Manual Shipping Rates. You should therefore configure the rates you want customers to see at checkout.

Can I offer customer pickup instead?
Yes. The same Shipping & Pickup page also lets you enable Pickup.

You can add:

• Pickup address
• Country
• Pickup location on the map

Pickup instructions
This is useful for merchants offering self-collection from a shop, studio, office or other collection point.

What should I check before going live?
Before promoting your store, test checkout and confirm:

• The correct shipping destinations are available.
• Shipping prices are accurate.
• Delivery estimates are realistic.
• Weight-based rates work with your product information.
• Pickup appears correctly if enabled.
• Customer-facing instructions are clear.

Clear shipping information can reduce uncertainty before checkout, but no shipping setup can guarantee conversion or delivery performance.