Managing and Deleting Your Dash to Cart Account and Store
Learn how to request store or account deletion and manage team access before you leave.
Admin
Last Update 1 เดือนที่แล้ว
Dash to Cart separates your user account from the store or stores you manage. Because deleting a store or permanently removing an account can affect products, orders, customer information, and team access, handle these requests through Dash to Cart Support rather than assuming they happen automatically when a subscription ends.
How do I request deletion of my Dash to Cart store?
If you want to delete a store:
The Dash to Cart support team can then review the request and guide you through the appropriate next steps. The current Help & Support flow supports a category, name, email, optional Store ID, description and screenshot.
Does cancelling my subscription automatically delete my store?
Do not assume that cancelling a subscription deletes the store.
Subscription management and store deletion are separate actions. Dash to Cart subscription management is handled through the relevant subscription and Stripe billing workflow, while you should raise a request to remove a store separately through Help & Support.
What should I do with team members before deleting a store?
If other people have access to your store, you can review or remove their access before requesting deletion.
Go to: Settings → Team Members → Team Memberships
From there, you can review current members, change assigned roles, cancel pending invitations or remove members where available. Dash to Cart also provides Team Roles for controlling what each team member can access.
How do I permanently delete my Dash to Cart account?
If you want to request permanent deletion of your Dash to Cart account, use Profile → Help & Support and submit an account-deletion request.
Clearly state that you want your account removed, not just a store.
Because account deletion can affect information associated with your Dash to Cart profile, stores, and activity, the support team may need to review the request before completing the deletion.
Before requesting deletion
Before submitting a permanent deletion request, consider whether you need to keep any business records or store information that may no longer be accessible afterwards.
You may also want to:
Once deletion is complete, you may not be able to recover deleted information.
How do I request deletion of my Dash to Cart store?
If you want to delete a store:
- Open your Profile menu.
- Go to Help & Support.
- Submit a new support request.
- Select the most relevant category.
- Include your name and email address.
- Add your Store ID if requested or available.
- Explain that you would like the store deleted.
- Attach a screenshot if it helps identify the store or issue.
The Dash to Cart support team can then review the request and guide you through the appropriate next steps. The current Help & Support flow supports a category, name, email, optional Store ID, description and screenshot.
Does cancelling my subscription automatically delete my store?
Do not assume that cancelling a subscription deletes the store.
Subscription management and store deletion are separate actions. Dash to Cart subscription management is handled through the relevant subscription and Stripe billing workflow, while you should raise a request to remove a store separately through Help & Support.
What should I do with team members before deleting a store?
If other people have access to your store, you can review or remove their access before requesting deletion.
Go to: Settings → Team Members → Team Memberships
From there, you can review current members, change assigned roles, cancel pending invitations or remove members where available. Dash to Cart also provides Team Roles for controlling what each team member can access.
How do I permanently delete my Dash to Cart account?
If you want to request permanent deletion of your Dash to Cart account, use Profile → Help & Support and submit an account-deletion request.
Clearly state that you want your account removed, not just a store.
Because account deletion can affect information associated with your Dash to Cart profile, stores, and activity, the support team may need to review the request before completing the deletion.
Before requesting deletion
Before submitting a permanent deletion request, consider whether you need to keep any business records or store information that may no longer be accessible afterwards.
You may also want to:
- Review outstanding orders.
- Download any available invoices or packing slips you need.
- Review payment and payout information in Stripe.
- Remove team access where appropriate.
- Confirm whether you want to delete only the store or your entire Dash to Cart account.
Once deletion is complete, you may not be able to recover deleted information.